Refund Policy
At TruWay Dispatch LLC, we provide dispatch coordination and administrative support services for authorized motor carriers operating in the United States.
Our services are invoiced only after dispatch services have been completed and the related freight load has been successfully delivered by the carrier. Because our services are fully performed prior to invoicing, refunds are generally not issued once an invoice has been paid.
However, refund requests may be reviewed on a case-by-case basis in the event of:
duplicate payments,
billing errors,
or unauthorized transactions.
Any refund request must be submitted in writing within 7 days of payment to:
Approved refunds, if applicable, will be processed to the original payment method within 5–10 business days.
TruWay Dispatch LLC reserves the right to deny refund requests for services that have already been completed and delivered.
TruWay Dispatch LLC is an independent dispatch service provider and is not a freight broker, motor carrier, or shipping company.